Frequently Asked Questions

You can buy original BIOAQUA skincare products directly from our official website, bioaqua.com.pk. Shopping from our official store helps ensure you receive authentic products, fresh stock, secure packaging, and dedicated customer support.

Yes. We only sell original BIOAQUA products. Every product is supplied through our approved sourcing channels and includes original packaging, batch information, and expiry details where applicable.

Yes. BIOAQUA is a well-known Chinese skincare brand offering a wide range of beauty and personal care products that are sold in many countries around the world.

Yes. Cash on Delivery (COD) is available across Pakistan for eligible orders.

Each product page includes recommended skin types, key ingredients, benefits, and usage instructions to help you choose the most suitable product for your skincare routine.

BIOAQUA products are designed for cosmetic use. As with any skincare product, we recommend performing a patch test before first use, especially if you have sensitive skin or allergies.

We accept multiple payment methods, including Cash on Delivery (COD) and the online payment options available during checkout.

Delivery times depend on your location. Estimated delivery times are shown during checkout and on our Shipping Policy page.

Once your order has been dispatched, your tracking details will be shared with you via WhatsApp. You can also visit our Order Tracking page or contact our customer support team on WhatsApp if you need any assistance.

If you receive a damaged or incorrect item, please contact our customer support as soon as possible with your order number and clear photos of the product so we can review your request.