Refund policy
🔄 Return & Refund Policy
Your satisfaction is our priority. Read our hassle-free return policy below.
⏰ 7-Day Return Policy
You have 7 days after receiving your item to request a return.
To be eligible for a return:
- ✅ The item must be in the same condition that you received it
- ✅ It must be unused, unworn, with tags, and in its original packaging
- ✅ A receipt or proof of purchase is required
📧 How to Start a Return
To request a return, please contact us at:
📧 Email: bioaquastorepk@gmail.com
📱 WhatsApp: 0331-3060319
If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.
🔍 Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- ❌ The item is defective or damaged, or
- ❌ You received the wrong item
We'll evaluate the issue and make it right as quickly as possible.
🚫 Exceptions / Non-Returnable Items
Certain types of products cannot be returned:
- 🍃 Perishable goods (e.g., food, flowers, plants)
- 🎨 Custom or personalized products
- 💄 Personal care goods (such as beauty, skincare, and cosmetic products once opened)
- ⚠ Hazardous materials, flammable liquids, or gases
Additionally:
- 🏷 Sale items and gift cards are non-returnable
If you're unsure whether your item is eligible, please contact us before requesting a return.
🔄 Exchanges
The fastest way to get the item you want is to:
- Return the item you have
- Once your return is accepted, place a new order separately
💰 Refunds
Once we receive and inspect your return, we'll notify you if the refund has been approved.
- ✅ If approved, your refund will be processed automatically to your original payment method
- ⏳ Please allow time for your bank or credit card provider to process and post the refund
📞 Contact for Returns & Questions
📧 Email: bioaquastorepk@gmail.com
📱 WhatsApp: 0331-3060319
📍 Address: Garden Rd, Karachi 74400, Pakistan
Last updated: October 2025