Shipping policy

🚚 Shipping Policy

Fast, reliable delivery across Pakistan. Your beauty products delivered with care.

Last updated: June 2026

🔐 OTP & WhatsApp Verification

📲 Customers are kindly requested to check their WhatsApp messages for order confirmation
✅ Orders will only be dispatched after verification is received
❌ Orders that fail WhatsApp verification will be automatically cancelled
📞 Please provide a valid and active mobile number for verification

🏠 Address Requirements for Faster Delivery

To ensure timely and smooth delivery, kindly provide your complete address with:

🏢 House/Flat Number
🛣️ Street Number
📍 Area Name
🗺️ Nearest Landmark

⚡ Pro Tip: Providing a complete address helps us process and dispatch your order quickly.

⏰ Delivery Time & Address Policy

🚚 Estimated delivery time: 4–6 working days after order confirmation
✋ Once dispatched, address modifications or cancellations are not allowed

⏳ Order Processing Time

🗓️ Orders placed Monday–Friday: allow up to 1 working day for processing
📦 Orders placed on Saturday, Sunday, or public holidays will be processed on the next working day
⚡ During sales or new collection launches, dispatch times may be slightly delayed
🕒 Verification delays may also temporarily affect order processing

🚛 Our Courier Partners

We ship via trusted courier services across Pakistan:

🐆 Leopard Courier
📦 PostEx
🚀 Trax

You may request a preferred courier by mentioning it in your delivery address at checkout (e.g., "Preferred: Leopard"). We will do our best to accommodate your request.

📍 Delivery Coverage

We deliver to all major cities across Pakistan including:

✅ Karachi
✅ Lahore
✅ Islamabad
✅ Rawalpindi
✅ Faisalabad
✅ Multan
✅ Peshawar
✅ Quetta

And many more cities across Pakistan!

📌 Village & Remote Areas: For villages and remote areas, delivery may be limited. You can request self-collection from the nearest courier office by writing "Self Collect – Leopard" (or your preferred courier) in your delivery address. We will notify you once your parcel arrives at the collection point.

📦 Undelivered Parcels & Future Orders

⚠️ Important Notice:

If a parcel is returned due to customer negligence, the customer's account may be placed on hold
For future purchases, advance payment will be required

📱 Mobile Number Requirement

✔️ Please use your own mobile number when placing an order
🚫 Using someone else's contact (e.g., brother, father, mother, husband) may cause delays and delivery issues

🎉 Free Shipping Offer

🎁 Enjoy Free Shipping on orders over Rs. 4,000
🏷️ Use Discount Code: FREEDC at checkout
💰 Save on delivery charges and get more value!

💳 Secure Payment Options

We offer multiple secure payment methods through our integrated Payfast payment system:

💳 Credit/Debit Cards: Visa, Mastercard
👛 Digital Wallets: Raast, EasyPaisa, JazzCash
🏦 Bank Transfer
💵 Cash on Delivery (COD)

🔒 100% Secure: All online payments are processed through our secure Payfast payment gateway, ensuring your financial information is protected.

💵 Cash on Delivery (COD)

💰 Payment will be collected at the shipping address upon delivery
✅ Pay only when you receive your order
🚚 Available across Pakistan in major cities
📧 Tracking details will be shared via email and WhatsApp

📧 Order Tracking

Stay updated on your order status:

📧 Email Updates: Tracking details will be sent to your email address
📲 WhatsApp Updates: Real-time tracking information shared on WhatsApp
🔍 Track your order from dispatch to delivery
📦 Receive notifications at every step of the delivery process

Please ensure you provide both email and WhatsApp number when placing your order.

📞 Shipping Support & Queries

For any shipping-related questions or concerns, contact us:

📧 Email: bioaquastorepk@gmail.com

📱 WhatsApp: 0331-3060319

📍 Address: Garden Rd, Karachi 74400, Pakistan

Our team is here to ensure your order reaches you safely and on time!

Last updated: June 2026