Shipping policy

🚚 Shipping Policy

Fast, reliable delivery across Pakistan. Your beauty products delivered with care.

🔐 OTP & WhatsApp Verification

  • 📲 Customers are kindly requested to check their WhatsApp messages for order confirmation
  • ✅ Orders will only be dispatched after verification is received
  • ❌ Orders that fail WhatsApp verification will be automatically cancelled
  • 📞 Please provide a valid and active mobile number for verification

🏠 Address Requirements for Faster Delivery

To ensure timely and smooth delivery, kindly provide your complete address with:

  • 🏢 House/Flat Number
  • 🛣️ Street Number
  • 📍 Area Name
  • 🗺️ Nearest Landmark
⚡ Pro Tip: Providing a complete address helps us process and dispatch your order quickly.

⏰ Delivery Time & Address Policy

  • 🚚 Estimated delivery time: 4–5 working days after order confirmation
  • ✋ Once dispatched, address modifications or cancellations are not allowed

📦 Undelivered Parcels & Future Orders

⚠️ Important Notice:
  • If a parcel is returned due to customer negligence, the customer's account may be placed on hold
  • For future purchases, advance payment will be required

📱 Mobile Number Requirement

  • ✔️ Please use your own mobile number when placing an order
  • 🚫 Using someone else's contact (e.g., brother, father, mother, husband) may cause delays and delivery issues

🎉 Free Shipping Offer

  • 🎁 Enjoy Free Shipping on orders over Rs. 4,000
  • 🏷️ Use Discount Code: FREEDC at checkout
  • 💰 Save on delivery charges and get more value!

💳 Secure Payment Options

We offer multiple secure payment methods through our integrated Payfast payment system:

  • 💳 Credit/Debit Cards: Visa, Mastercard
  • 👛 Digital Wallets: Raast, EasyPaisa, JazzCash
  • 🏦 Bank Transfer
  • 💵 Cash on Delivery (COD)
🔒 100% Secure: All online payments are processed through our secure Payfast payment gateway, ensuring your financial information is protected.

📧 Order Tracking Details

Stay updated on your order status with our comprehensive tracking system:

  • 📧 Email Updates: Tracking details will be sent to your email address
  • 📲 WhatsApp Updates: Real-time tracking information shared on WhatsApp
  • 🔍 Track your order status from dispatch to delivery
  • 📦 Receive notifications at every step of the delivery process

Please ensure you provide both email and WhatsApp number when placing your order.

⏳ Order Processing Time

  • 🗓️ Orders placed Monday–Friday: allow up to 1 working day for processing
  • 📦 Orders placed on Saturday, Sunday, or public holidays will be processed on the next working day
  • ⚡ During sales or new collection launches, dispatch times may be slightly delayed
  • 🕒 Verification delays may also temporarily affect order processing

💵 Cash on Delivery (COD)

  • 💰 Payment will be collected at the shipping address upon delivery
  • ✅ Pay only when you receive your order
  • 🚚 Available across Pakistan in major cities
  • 📧 Tracking details will be shared via email and WhatsApp

📍 Delivery Coverage

We deliver to all major cities across Pakistan including:

  • ✅ Karachi
  • ✅ Lahore
  • ✅ Islamabad
  • ✅ Rawalpindi
  • ✅ Faisalabad
  • ✅ Multan
  • ✅ Peshawar
  • ✅ Quetta

And many more cities across Pakistan!

📌 Village Deliveries: For villages and remote areas, self-collection will be required from our nearest courier office. We will notify you of the collection point once your order arrives.

📞 Shipping Support & Queries

For any shipping-related questions or concerns, contact us:

📧 Email: bioaquastorepk@gmail.com

📱 WhatsApp: 0331-3060319

📍 Address: Garden Rd, Karachi 74400, Pakistan

Our team is here to ensure your order reaches you safely and on time!

Last updated: 23 March 2026