🔒 Privacy Policy

Your privacy matters to us. Learn how we protect and use your information.

📋 Overview

This Privacy Policy describes how BIOAQUA Pakistan (the "Site," "we," "our," or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from bioaqua.com.pk.

📊 Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

1️⃣ Device Information

• Examples collected: Web browser version, IP address, time zone, cookie information, products you view, search terms, and how you interact with the Site
• Purpose: To load the Site accurately and to perform analytics to optimize our Site
• Source: Automatically collected using cookies, log files, web beacons, tags, or pixels
• Disclosure: Shared with Shopify and analytics/advertising partners such as Google Analytics and Meta (Facebook/Instagram)

2️⃣ Order Information

• Examples collected: Name, billing/shipping address, payment information (credit/debit cards, bank transfer, COD), email address, and phone number
• Purpose: To fulfill orders, process payments, arrange shipping, provide order confirmations, communicate with you, screen for potential risk or fraud, and—if you opt-in—send promotional offers
• Source: Collected directly from you
• Disclosure: Shared with Shopify, payment processors (e.g., Payfast, local banks), shipping and courier partners, and customer communication tools (e.g., email or SMS providers)

3️⃣ Customer Support Information

• Examples collected: Your name, contact details, and correspondence history
• Purpose: To provide and improve customer service
• Source: Collected directly from you
• Disclosure: May be shared with customer service platforms such as email and live chat providers

👶 Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has provided us with Personal Information, please contact us to request deletion.

🤝 Sharing Personal Information

We share your Personal Information with third parties who help us provide our services and fulfill our contracts with you:

• Shopify: Powers our online store. (Shopify Privacy Policy)
• Payment processors: Payfast and local banks to process secure payments
• Shipping providers: To deliver your orders
• Advertising & analytics partners: Such as Google and Facebook, to improve our marketing

We may also disclose your Personal Information if required to comply with applicable laws, respond to lawful requests, or protect our rights.

📢 Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements and marketing communications we believe may be relevant to you.

• Analytics: We use Google Analytics to understand customer activity. Learn more: Google Privacy Policy. You can opt out at Google Analytics Opt-out
• Advertising Partners: We may share browsing and purchase data with partners like Facebook Ads or Google Ads

You can opt out of targeted advertising here:

• Facebook
• Google
• Bing
• Or via the Digital Advertising Alliance: DAA Opt-Out

💼 Using Personal Information

We use your Personal Information to:

• ✅ Provide and deliver products and services
• ✅ Process secure payments
• ✅ Handle shipping and fulfillment
• ✅ Communicate order updates and promotions (with consent)
• ✅ Improve our website and customer experience

🗄️ Retention of Data

We retain your Personal Information for as long as necessary to provide you with our services, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time (see "Your Rights" below).

⚖️ Your Rights

Depending on your location, you may have rights under data protection laws (GDPR in Europe, CCPA in California, etc.), including:

• 📄 Access to your Personal Information
• ✏️ Request correction or deletion
• 📦 Request data portability
• 🚫 Withdraw consent for marketing communications

To exercise these rights, please contact us at the details below.

🍪 Cookies

We use cookies to improve your browsing experience. These may include functional cookies (site performance), analytical cookies (traffic insights), and advertising cookies (personalized ads).

You may control or block cookies via your browser settings, though this may affect Site performance. Learn more at All About Cookies.

🚫 Do Not Track

We do not currently respond to "Do Not Track" signals from browsers, due to the lack of consistent industry standards.

🔄 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page with a new "Last Updated" date.

📞 Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us:

📧 Email: bioaquastorepk@gmail.com

📱 WhatsApp: 0331-3060319

📍 Address: Garden Rd, Karachi 74400, Pakistan

Your privacy and trust are important to us.

Last updated: October 2025